GENERAL
We only deliver cars in the Algarve, Portugal.
Besides the international airport of Faro we can deliver our rental cars at your hotel or resort upon request and subjected to a small surcharge.
"Rent it here, leave it there" is possible throughout the Algarve subjected to a surcharge depending on the locations (see below).
Deliveries to a hotel, villa or other accommodations only between 9:00 and 19:00
Minimum rental period is 3 days.
Minimum drivers age is 23. Drivers with less than 25 years old are subjected to a "young drivers insurance"
Drivers license must be valid in Portugal and held for more than 2 years. Please ensure to have all necessary documents available for prove.
After your reservation is confirmed, if for any reason you are not planning to go ahead we ask you please to send us a message canceling your reservation. This way we can have the car free for another client.
RESERVATIONS
To make a reservation for delivery, you must provide us with your flight number, flight time and departure airport.
Requests for non-airport delivery must include the delivery address and time. Clients MUST call our contact numbers at least 2 hours before the delivery time to confirm the arrival/booking.
When completing the reservation form, please confirm that your email address is correct and spelled properly. Without a valid email address we cannot reply to you.
Reservations must be made no less than 72 hours before your arrival in Portugal to guarantee a booking confirmation.
Baby/child seats are available upon request. Please mention your need of a child seat within the reservation form to guarantee availability.
Each car may have more than one named drivers. Adding an additional driver is subjected to a € 20.00 charge.
DEPOSITS
We require a valid credit card deposit for security reasons. Cheques or cash cannot be accepted. The credit card deposit will be fully refundable when car is returned damage and loss free. Exceptionally we can accept a debit card for security deposit but in this case the subscription od Super CDW is necessary.
In the event of an accident, the excess amount of your vehicle will be charged. These are the excess amounts:
Groups A to D - € 950.00
Groups E to G2 - € 1,500.00
Groups H to S - € 2,500.00
By purchasing the Super CDW All Inclusive, the required deposit will drop by 50%.
HOW TO COLLECT YOUR CAR
At Faro Airport you will be received by our rep at Faro airport car park 4. For collections at your accommodation the car will be delivered to the address you wrote in the reservation form and after confirmed by a phone call. Anyway please stay tunned to receive the confirmation message after you made the reservation as it contains the full details for pick up.
Extra 15 Euro - Faro Airport Taxes, from February 2015. Faro Airport ANA will apply Airport taxes.
Extra 20 Euro - Car delivery / or return service at the airport at night between 21.00H and 8.30H
PRICE INFORMATION
One rental day is equal to 24 hours. Any fraction of time beyond 24 hours is considered as an additional rental day.
The car hire prices quoted on this site are our best rates. Further discounts cannot be granted.
Rates for 3 days are 50 % of the 7-day rates.
Rates for rentals of more than 3 days and less than 7 days are based on the 6-day pro rate.
Rates for car rentals of more than 7 days are based on the 7-day pro rate.
Full payment is required upon signing of the rental agreement. Payment must be made with a valid credit card (Visa/Master/EuroCard, Diners Club or American Express) or in cash (including foreign currencies). Foreign cheques cannot be accepted.
Our standard reservation (without any options) includes:
Free unlimited mileage within Portugal
Collision damage waiver (CDW) with excess
Value added tax (VAT)
Available as optional extras are:
Excess waiver (known in Portugal as Super CDW)
Personal accident insurance (PAI) - € 4.00/day
Additional drivers (€ 20.00 each)
Insurance for driving in Spain - € 50.00
SPI Insurance. All insurance, extra € 6/day, to cover locks, windows and tires. (Needs Super CDW).
Soft Roof Rack, cost 75 euro per booking, ideal for surf boards.
These options should be included in the reservation to guarantee delivery availability when you collect the car.
Delivery/pick-up charges:
Faro airport (Pickup OR Dropoff) - 15,00 Euros
Zone 1 - Faro, Loulé, Albufeira, S. Brás de Alportel, Olhão - 15,00 Euros
Zone 2 - Lagoa, Silves, Portimão, Lagos - 25,00 Euros
Zone 3 - Monchique, Tavira - 35,00 Euros
Zone 4 - V. do Bispo, V. Real de Sto. António, Alcoutim, Castro Marim - 55,00 Euros
And they will be also added to the confirmation message you will receive after your booking confirmation.
Out of Hours Fee - If your pickup or dropoff at Faro airport falls between 9PM and 8:30AM there will be a charge of 20,00 Euros
INSURANCE
In addition to compulsory third-party insurance, a collision damage waiver (CDW) and theft coverage are provided.
Personal accident insurance is not included in the standard booking. Insurance cover is subject to an excess and your maximum liability is indicated below. Here is the price for optional waiver of the excess:
Groups A to D - € 7.00/day (prevents € 950.00 excess payment)
Groups E to G2 - € 10.00/day (prevents € 1,500.00 of excess payment)
Other H to S - € 15.00/day (prevents € 2,500.00 of excess payment)
Optional personal accident insurance (PAI) is € 4.00/day.
DRIVER OBLIGATIONS
In case of accident a Police report (AUTO DE OCORRENCIA in portuguese) is absolutely necessary. Without it the insurance company will not cover the damages. Click here for more information about what to do in case of accident.
The insurance does NOT cover:
Damages to the wheels, tyres, windows, keys and locks;
Damage to the underside of the car due to negligent or off road use;
Damages from deliberate violation of the terms and conditions of the rental agreement or gross negligence;
Further, a police report is always requested for the insurance to cover, no matter the circumstances of the accident/damage to the car.
We decline damages not report to the Police. It is compulsory that the client deliver the Police report when return the car hire.
The Vehicle must not be driven by anyone other than you and then only under the condition that your ability to drive is not in any way impaired by mental or physical incapacity or restricted by the Law.
If you wish to take the Vehicle outside the country of rental, you must check that our Terms & Conditions so permit you and, where necessary, obtain the car hire company prior written consent.
Some restrictions may apply with respect to:
Loading the vehicle on trains, boats, ferries or similar means of transportation
Taking the vehicle from the mainland onto an island;
Taking certain types of vehicles across borders.
You must take care of the Vehicle, keep it in good repair and condition, pay any fines for which you may be liable, reimburse the car hire company for any damage to the Vehicle, and refund the car hire company for any costs it incurs.
You are liable for all fees, taxes, fines and penalties incurred in connection with the use of the Vehicle and for which Car Hire may be charged, unless they have arisen through the fault of the company.
The Car Hire company will apply Administration charges for the answer of fines!
During the rental period you must carry out the usual checks (engine oil level, tyre pressure, etc.) as would any careful user and you must respect the maintenance cycle of the Vehicle as stated in the maintenance guide, if any.
When parking the Vehicle, even for a short period, you undertake to lock it and make use of the Vehicle's alarm and/or immobilisation equipment. You must never leave the Vehicle unoccupied with the keys in the ignition. Non-return of the keys will lead to invalidation of the theft cover.
You undertake to use the Vehicle in a responsible manner and in particular, only for the purposes for which it is intended. For a car, this means primarily carrying passengers other than for hire and reward.
In particular, you must not use the Vehicle under any of the following conditions or for any of the following purposes:
Driving the Vehicle under the influence of alcohol, drugs or any other type of narcotic substances
Transportation of inflammable or dangerous goods, as well as toxic, corrosive, radioactive or other harmful substances
Carrying anything which, because of its smell or condition, harms the Vehicle or causes the Car Hire company to lose time or money before it can rent the Vehicle again
Transportation of live animals (with the exception of domestic pets, subject to prior authorisation by the Car Hire company)
with a roof rack, luggage carrier or similar, unless supplied by us.
Re-rental to or use by other persons
Carrying passengers for hire or reward
Participating in rallies, competitions or trials, wherever they may take place
Giving driving lessons
Pushing or towing another vehicle (except those vehicles equipped by the Car Hire company with a towing-hook; maximum load 1,000 kg), or exceeding the authorised load weight.
Travelling on non-paved roads or on roads, the surface or state of repair of which could put the vehicle's wheels, tyres or its under body mechanics at risk.
Iintentionally committing any offence.
None of the goods and baggage carried in the Vehicle, including their packing and stowage equipment, will be permitted to damage the Vehicle, nor put the occupants abnormally at risk.
In any way which breaks the highway Code, road traffic laws or any other laws.
You will be liable for any offence committed during the rental period which relates in any way to your use of the Vehicle, as if you were the owner of the Vehicle. Upon the request of the Police or any official body YOR Car Hire-ARVI may have to transfer your personal data. Such transfer will be done in accordance with the data protection Laws of Portugal.
» Centro de Arbitragem de consumo do Algarve, Ninho de Empresas, Edif. ANJE, Estrada da Penha, 3º andar, sala 26, 8000 Faro, Portugal www.consumoalgarve.pt
DISCLAIMER
We reserve the right to alter or change the conditions on our webpage, confirmation email, contract agreement or cancellations, without prior notice.